Home > Venue Info > FAQs


Event-Related FAQs

Are there any items that are prohibited at UPMC Events Center?

Can I bring food or drinks into the arena?

Do I have to walk through a metal detector when I enter the building?

Is there a limit on the size of bag I can bring inside?

What time do doors open for each event?

Are cameras allowed for UPMC Event Center events?

Your sound system is too loud, or not loud enough. Can you tell your audio people to fix it?

How do I get a sign language interpreter?

Where is the Lost and Found located at UPMC Events Center?

What security is in place to ensure my family’s safety?

Can I smoke at UPMC Events Center?

Where can I buy merchandise?

May I re-enter UPMC Events Center once I have left?

What kind of alcohol is served at UPMC Events Center?

Can I buy backstage passes?

Can I bring in banners and signs?

Do Robert Morris University students receive free or discounted tickets to UPMC Events Center events?

Ticketing FAQs

Is Ticketmaster the only official ticketing company associated with UPMC Events Center?

If tickets to an event are not on sale yet, how can “StubHub.com”, “Ticketsnow.com”, etc., already have tickets for sale at inflated prices?

Can I come to the box office at UPMC Events Center to buy tickets?

Where is the box office located?

What and where is will call?

I bought tickets to an event at your building, but I need a handicap accessible seat. Can I exchange my seat? Can my wife and son sit with me?

What age does my child have to be to require a ticket?

How can I find out if an event is sold out?

I am planning to bring a large group to a UPMC Events Center event. Can I get a group discount on tickets?

The show was cancelled, now what?

My tickets were lost or stolen. What do I do?

I can no longer go to the event. Can I get a refund?

Can I resell my tickets?

What forms of payment do you accept?

Back to